10/10 rating
(91+ reviews)
Terms & Conditions
Terms & Conditions For the purpose of these terms and conditions the following words shall have the following meanings:
By accepting a quote from us whether it be written or verbally you are also accepting to abide by these term & condition with us.
1.1. The ‘Company’ shall mean Flare Electrical & Solar Contractors Ltd.
1.2. The ‘Customer’ shall mean the person or organisation for whom the Company agrees to carry out works/and or supply materials.
1.3. The ‘Engineer’ shall mean the employee or representative of the Company performing the work for the Customer.
2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken using an engineer of the Company’s choice at its sole discretion.
2.1. The customer is to advise the Company of the location of any concealed water, gas, electrical, telephone or other services prior to the commencement of the installation work. In the absence of such advice, the Company cannot accept liability for damage to these services or consequential loss due to the services being damaged.
3. Cables will be concealed where possible but will be surface run where, in the opinion of the Company, this is impractical.
3.1. The customer is to advise the Company in writing of the location of any asbestos or asbestos type material that can be found on the premises. Should asbestos or a material suspected of being asbestos is found in areas other than where previously documented, the Company reserve the right to request that samples of the material are tested in accordance with the Control of Asbestos Regulations 2006 at no cost to the Company. The customer must make available their premises asbestos registers as per The Control of Asbestos Regulations 2006.
3.2 It is the Customer’s responsibility to move all stock/or any obstruction that may impede our engineers during any electrical works.
3.3 Lifting of carpets/flooring will be carried out by our engineers. Whilst every care will be taken, we cannot accept responsibility for carpets re-laid, not as originally fitted. The cost of any additional carpet fitters will not be the responsibility of the company in this situation.
3.4 The Company do not make any allowances for re-decorating or re-plastering in any capacity. Upon completion of works the work area will be left clean and tidy.
4. The total charge to the Customer shall consist of the cost of the materials supplied by the Company and the amount of time spent by the engineer in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates and minimum charges.
5. Fixed Price Work
5.1 Fixed Price Work shall be given as a firm cost, (manifest errors exempted) including labour and materials. All costs are plus VAT at the prevailing rate. 20% VAT for domestic customers.
5.2 Where a written quote has been supplied to the Customer, the total charge to the Customer should not exceed the time quoted in the quote by more than 20% although it will be revised in the following circumstances:
a) If after submission of the quote the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the quote.
b) If after submission of the quote there is an increase in the price of materials.
c) If after submission of the quote it is discovered that further works need to be carried out which were not anticipated when the quote was prepared.
d) If after submission of the quote it is discovered that there was a manifest error when the quote was prepared.
6. Quotes are only valid for a period of 30 days from the date of the quote.
7. Where the date/and or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use all reasonable endeavours to ensure that the engineer shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the engineer or for the late or non-delivery of materials.
7.1. Should an engineer not be able to enter the property at the time of the confirmed appointment due to no fault the engineer or the Company, the Customer will be subject to a charge of £50.00 + VAT. (£60.00 Inclusive of VAT@20%).
7.2. The works shall be carried out during normal working hours, 8.00am to 5.00pm Monday to Friday, unless alternative arrangements have been made in writing to the Customer.
8. The Company will not be under any obligation to provide a quote to the Customer and shall only be bound (subject as hereinafter) by quotes given in writing to the Customer and signed by a duly authorised representative of the Company. The Company shall not be bound by any quotes given orally or in which manifest errors occur.
9. Our prices assume that work will be carried out as per the agreed proposal between the Customer and the Company. Variations to the agreed proposal, abnormal working conditions or any other work found to be necessary at the time of installation may be subject to additional charges.
10. The Contract for works
a) The contract can be terminated or amended by the Customer for any reason with 7 days’ notice prior to commencement of the work.
b) A fee of 25% of the total quote will be made to cover administration costs and the return of any goods to suppliers if less than 7 days are remaining.
c) In the event of any unforeseen circumstances after the contract has been agreed, no further works will be undertaken until both parties have agreed to the work and any amended price as a result of these.
11. Invoices are due for payment within a 7 day period of receiving the invoice, unless there has been an alternative written agreement in place with Andrew Sykes (Company Owner).
11.1. The Company will be entitled to add interest on a weekly basis on any amount not paid within 7 days of the issue date. Interest will be charged At a maximum rate of 3% above base rate per annum overdue starting from the 7th day from invoice date. Interest will be charged every week until full payment received.
11.2. The Company does not accept any responsibility for payments lost or delayed in the post.
11.3. Domestic projects exceeding £1500 will require a deposit of 30% ( to a maximum of £500) before the work can commence. This amount will need to be received 1 week prior to the works commencing. Payment can be made by card over the phone, cheque or bank transfer.
11.4. Commercial/Contractor Projects exceeding £3000 will require a deposit of 20% before the work can commence. This amount will need to be received 1 week prior to the works commencing. Payment can be made by card over the phone or bank transfer.
11.5. Payment of the works or the remainder of the works can be made by card over the phone, cheque or bank transfer.
11.6. The Company reserve the right to withhold any test certificate until final payment has been made.
11.7. After 30 days from the date of the invoice, the Customer will no longer be contacted by the Company. The Company will instruct their preferred company to recover the debt; the subsequent cost incurred by this, will also need to be paid by the Customer. This would not apply if the invoice was the subject of a dispute raised by the customer.
11.8. The Company reserves the right to add any cost incurred, inclusive of legal fees, in the pursuit of payment to the amount owed.
12. Title of Goods
12.1. Title to any goods, supplied by the Company to the Customer, shall not pass to the Customer but shall be retained by the Company until full payment has been made.
12.2. The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company. This applies to commercial customers only.
12.3. For the purpose specified in (12.1) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored or kept, or is reasonably believed so to be. This applies to commercial customers only.
12.4. The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such insurance.
13. Material Collection Collection of non-stock items is chargeable with the below in mind, usually this section is applicable to additional works requested whilst on current job.:
a) Time taken to do so will be kept to a minimum.
b) The Customer will be informed wherever possible when the engineer leaves the premises.
c) If the collection time is likely to exceed 45 minutes the Customer will be additionally informed of the circumstances.
d) Only one engineer can leave the job to collect parts.
e) The collection of materials which should be normally stocked items is non-chargeable.
14. The Guarantee
14.1. The Company offers a guarantee (the Guarantee) on all work performed by its engineers for a period of 12 months (the Guarantee Period) from completion of the works. If, within the Guarantee Period, the Customer notifies the Company in writing that it is not wholly satisfied with the works with reasonable justification and detail of why he/she is not wholly satisfied and subject to the Customer affording the Company and its insurers the opportunity of both inspecting such works, the Company or its insurers undertake to carry out any necessary remedial works if appropriate. “NICEIC PLATINUM PROMISE” put simply, NICEIC Platinum Promise is a guarantee. If an NICEIC & ELECSA registered contractor carries out work that falls within their scope of certification but turns out to be non-compliant – and the NICEIC contractor then stop trading – then NICEIC will step in. At no extra cost to you, NICEIC will employ another contractor to rectify the non-compliant work. Subject to the Platinum Promise Conditions & Exclusions.
14.2. The customer accepts that if he/she fails to notify the Company as stated in this Clause 14 then the Company shall not be liable in respect of any defects in the works carried out.
15. All products and materials are covered by their manufacturer’s standard warranty. However, the manufacturer’s warranty does not cover any labour cost for replacement products to be fitted.
16. The Company Guarantee
16.1. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force for materials used.
16.2. The Guarantee will be null and void if the work/appliance completed/supplied by the Company is:
a) Subject to misuse or negligence.
b) Repaired, modified or tampered with by anyone other than a Company operative.
c) The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the engineer.
d) The Company will accept no liability for, or guarantee suitability; materials supplied by the Customer and will accept no liability for any consequential damage or fault.
e) Work is guaranteed only in respect of work directly undertaken by the Company and where payment in full has been made.
f) Any non-related faults arising from recommended work which has not been undertaken by the Company will not be covered under this Guarantee.
g) Should the Company agree to carry out works on installations of inferior quality, or over 10 years old at that date no warranty is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.
h) The company shall not be held liable or responsible for any damage or defect resulting from work not covered fully under the Guarantee or where recommended work has not been carried out.
17. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of both the Company and Customer. Further, these terms shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms and conditions.
18. The Company shall not be liable for any delay or the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of time for performing such obligations.
19. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.
20. Unless otherwise informed prior to commencement of work, we will assume, you have in place welfare facilities and that they are available for our employees to use.
21. The company reserve the right to use photographic imagery of works completed and ongoing, for company media content. Images will only be of work installed. You will be asked via email for your permission for us to use any images taken of the installs and images will only be used with your permission.
22. These terms and conditions and all contracts awarded between the Company and Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English Law. See complaints policy and procedure after
23. These terms and conditions do not affect your statutory rights.
COMPLAINTS POLICYThe business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.In the unlikely event there is anything you are not completely satisfied with, please contact the business so the problems can be rectified as soon as possible.Our ProcedureEither call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Offers running this Month - Terms and Conditions;
- Black Friday Deal
Promotion Period This Black Friday sale is valid from 06/11/2024 to 30/11/2024. To qualify for the promotional discount, a 25% deposit is required during this timeframe, to secure your booking (the scheduled booking does not need to be within this timeframe). Eligibility The Black Friday discount applies to customers who pay a 25% deposit to secure their booking within this timeframe 06/10/2024- 30/11/2024.
Exclusions This offer does not apply to any items of existing quotations outside of this date period as stated above.
Discount Application Discounts are applied at quotation if quoted by customers and are valid only for the duration of the sale. Prices will return to standard rates after the sale period ends.
Limitations The Black Friday discount cannot be combined with any other promotional offers, discounts, or loyalty rewards.
Right to Amend The company reserves the right to modify or terminate this promotion at any time without prior notice.
Acceptance of Terms By participating in this promotion, customers agree to these terms and conditions. Any breach of these terms may result in disqualification from the promotion and, if necessary, removal of the promotional discount.
Additional Information This is to be read in conjunction with other valid terms and conditions documents in more specific relation to the products you are purchasing
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Terms & Conditions For the purpose of these terms and conditions the following words shall have the following meanings:
By accepting a quote from us whether it be written or verbally you are also accepting to abide by these term & condition with us.
1.1. The ‘Company’ shall mean Flare Electrical & Solar Contractors Ltd.
1.2. The ‘Customer’ shall mean the person or organisation for whom the Company agrees to carry out works/and or supply materials.
1.3. The ‘Engineer’ shall mean the employee or representative of the Company performing the work for the Customer.
2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken using an engineer of the Company’s choice at its sole discretion.
2.1. The customer is to advise the Company of the location of any concealed water, gas, electrical, telephone or other services prior to the commencement of the installation work. In the absence of such advice, the Company cannot accept liability for damage to these services or consequential loss due to the services being damaged.
3. Cables will be concealed where possible but will be surface run where, in the opinion of the Company, this is impractical.
3.1. The customer is to advise the Company in writing of the location of any asbestos or asbestos type material that can be found on the premises. Should asbestos or a material suspected of being asbestos is found in areas other than where previously documented, the Company reserve the right to request that samples of the material are tested in accordance with the Control of Asbestos Regulations 2006 at no cost to the Company. The customer must make available their premises asbestos registers as per The Control of Asbestos Regulations 2006.
3.2 It is the Customer’s responsibility to move all stock/or any obstruction that may impede our engineers during any electrical works.
3.3 Lifting of carpets/flooring will be carried out by our engineers. Whilst every care will be taken, we cannot accept responsibility for carpets re-laid, not as originally fitted. The cost of any additional carpet fitters will not be the responsibility of the company in this situation.
3.4 The Company do not make any allowances for re-decorating or re-plastering in any capacity. Upon completion of works the work area will be left clean and tidy.
4. The total charge to the Customer shall consist of the cost of the materials supplied by the Company and the amount of time spent by the engineer in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates and minimum charges.
5. Fixed Price Work
5.1 Fixed Price Work shall be given as a firm cost, (manifest errors exempted) including labour and materials. All costs are plus VAT at the prevailing rate. 20% VAT for domestic customers.
5.2 Where a written quote has been supplied to the Customer, the total charge to the Customer should not exceed the time quoted in the quote by more than 20% although it will be revised in the following circumstances:
a) If after submission of the quote the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the quote.
b) If after submission of the quote there is an increase in the price of materials.
c) If after submission of the quote it is discovered that further works need to be carried out which were not anticipated when the quote was prepared.
d) If after submission of the quote it is discovered that there was a manifest error when the quote was prepared.
6. Quotes are only valid for a period of 30 days from the date of the quote.
7. Where the date/and or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use all reasonable endeavours to ensure that the engineer shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the engineer or for the late or non-delivery of materials.
7.1. Should an engineer not be able to enter the property at the time of the confirmed appointment due to no fault the engineer or the Company, the Customer will be subject to a charge of £50.00 + VAT. (£60.00 Inclusive of VAT@20%).
7.2. The works shall be carried out during normal working hours, 8.00am to 5.00pm Monday to Friday, unless alternative arrangements have been made in writing to the Customer.
8. The Company will not be under any obligation to provide a quote to the Customer and shall only be bound (subject as hereinafter) by quotes given in writing to the Customer and signed by a duly authorised representative of the Company. The Company shall not be bound by any quotes given orally or in which manifest errors occur.
9. Our prices assume that work will be carried out as per the agreed proposal between the Customer and the Company. Variations to the agreed proposal, abnormal working conditions or any other work found to be necessary at the time of installation may be subject to additional charges.
10. The Contract for works
a) The contract can be terminated or amended by the Customer for any reason with 7 days’ notice prior to commencement of the work.
b) A fee of 25% of the total quote will be made to cover administration costs and the return of any goods to suppliers if less than 7 days are remaining.
c) In the event of any unforeseen circumstances after the contract has been agreed, no further works will be undertaken until both parties have agreed to the work and any amended price as a result of these.
11. Invoices are due for payment within a 7 day period of receiving the invoice, unless there has been an alternative written agreement in place with Andrew Sykes (Company Owner).
11.1. The Company will be entitled to add interest on a weekly basis on any amount not paid within 7 days of the issue date. Interest will be charged At a maximum rate of 3% above base rate per annum overdue starting from the 7th day from invoice date. Interest will be charged every week until full payment received.
11.2. The Company does not accept any responsibility for payments lost or delayed in the post.
11.3. Domestic projects exceeding £1500 will require a deposit of 30% ( to a maximum of £500) before the work can commence. This amount will need to be received 1 week prior to the works commencing. Payment can be made by card over the phone, cheque or bank transfer.
11.4. Commercial/Contractor Projects exceeding £3000 will require a deposit of 20% before the work can commence. This amount will need to be received 1 week prior to the works commencing. Payment can be made by card over the phone or bank transfer.
11.5. Payment of the works or the remainder of the works can be made by card over the phone, cheque or bank transfer.
11.6. The Company reserve the right to withhold any test certificate until final payment has been made.
11.7. After 30 days from the date of the invoice, the Customer will no longer be contacted by the Company. The Company will instruct their preferred company to recover the debt; the subsequent cost incurred by this, will also need to be paid by the Customer. This would not apply if the invoice was the subject of a dispute raised by the customer.
11.8. The Company reserves the right to add any cost incurred, inclusive of legal fees, in the pursuit of payment to the amount owed.
12. Title of Goods
12.1. Title to any goods, supplied by the Company to the Customer, shall not pass to the Customer but shall be retained by the Company until full payment has been made.
12.2. The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company. This applies to commercial customers only.
12.3. For the purpose specified in (12.1) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored or kept, or is reasonably believed so to be. This applies to commercial customers only.
12.4. The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such insurance.
13. Material Collection Collection of non-stock items is chargeable with the below in mind, usually this section is applicable to additional works requested whilst on current job.:
a) Time taken to do so will be kept to a minimum.
b) The Customer will be informed wherever possible when the engineer leaves the premises.
c) If the collection time is likely to exceed 45 minutes the Customer will be additionally informed of the circumstances.
d) Only one engineer can leave the job to collect parts.
e) The collection of materials which should be normally stocked items is non-chargeable.
14. The Guarantee
14.1. The Company offers a guarantee (the Guarantee) on all work performed by its engineers for a period of 12 months (the Guarantee Period) from completion of the works. If, within the Guarantee Period, the Customer notifies the Company in writing that it is not wholly satisfied with the works with reasonable justification and detail of why he/she is not wholly satisfied and subject to the Customer affording the Company and its insurers the opportunity of both inspecting such works, the Company or its insurers undertake to carry out any necessary remedial works if appropriate. “NICEIC PLATINUM PROMISE” put simply, NICEIC Platinum Promise is a guarantee. If an NICEIC & ELECSA registered contractor carries out work that falls within their scope of certification but turns out to be non-compliant – and the NICEIC contractor then stop trading – then NICEIC will step in. At no extra cost to you, NICEIC will employ another contractor to rectify the non-compliant work. Subject to the Platinum Promise Conditions & Exclusions.
14.2. The customer accepts that if he/she fails to notify the Company as stated in this Clause 14 then the Company shall not be liable in respect of any defects in the works carried out.
15. All products and materials are covered by their manufacturer’s standard warranty. However, the manufacturer’s warranty does not cover any labour cost for replacement products to be fitted.
16. The Company Guarantee
16.1. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force for materials used.
16.2. The Guarantee will be null and void if the work/appliance completed/supplied by the Company is:
a) Subject to misuse or negligence.
b) Repaired, modified or tampered with by anyone other than a Company operative.
c) The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the engineer.
d) The Company will accept no liability for, or guarantee suitability; materials supplied by the Customer and will accept no liability for any consequential damage or fault.
e) Work is guaranteed only in respect of work directly undertaken by the Company and where payment in full has been made.
f) Any non-related faults arising from recommended work which has not been undertaken by the Company will not be covered under this Guarantee.
g) Should the Company agree to carry out works on installations of inferior quality, or over 10 years old at that date no warranty is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.
h) The company shall not be held liable or responsible for any damage or defect resulting from work not covered fully under the Guarantee or where recommended work has not been carried out.
17. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of both the Company and Customer. Further, these terms shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms and conditions.
18. The Company shall not be liable for any delay or the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of time for performing such obligations.
19. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.
20. Unless otherwise informed prior to commencement of work, we will assume, you have in place welfare facilities and that they are available for our employees to use.
21. The company reserve the right to use photographic imagery of works completed and ongoing, for company media content. Images will only be of work installed. You will be asked via email for your permission for us to use any images taken of the installs and images will only be used with your permission.
22. These terms and conditions and all contracts awarded between the Company and Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English Law. See complaints policy and procedure after
23. These terms and conditions do not affect your statutory rights.
COMPLAINTS POLICYThe business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.In the unlikely event there is anything you are not completely satisfied with, please contact the business so the problems can be rectified as soon as possible.Our ProcedureEither call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Offers running this Month - Terms and Conditions;
- Black Friday Deal
Promotion Period This Black Friday sale is valid from 06/11/2024 to 30/11/2024. To qualify for the promotional discount, a 25% deposit is required during this timeframe, to secure your booking (the scheduled booking does not need to be within this timeframe). Eligibility The Black Friday discount applies to customers who pay a 25% deposit to secure their booking within this timeframe 06/10/2024- 30/11/2024.
Exclusions This offer does not apply to any items of existing quotations outside of this date period as stated above.
Discount Application Discounts are applied at quotation if quoted by customers and are valid only for the duration of the sale. Prices will return to standard rates after the sale period ends.
Limitations The Black Friday discount cannot be combined with any other promotional offers, discounts, or loyalty rewards.
Right to Amend The company reserves the right to modify or terminate this promotion at any time without prior notice.
Acceptance of Terms By participating in this promotion, customers agree to these terms and conditions. Any breach of these terms may result in disqualification from the promotion and, if necessary, removal of the promotional discount.
Additional Information This is to be read in conjunction with other valid terms and conditions documents in more specific relation to the products you are purchasing
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